|What, you can only eat certain things?? GTFO then!
||[Jun. 13th, 2013|10:38 am]
This happened a month ago but I forgot to post here. There's a deli across the street from us with a sit down restaurant as half of it & deli counter as other half. The food's always been good so we go sporadically and haven't had any real issues before, except we had noticed they don't like deviation. It's always been over very small substitutes though, so figured maybe it's just the way they are. We never had a medical or allergy based reason so shrugged it off.|
However, end of last year my husband had gastric bypass surgery & can literally only eat certain foods/portions. He asked to have a small amount (quarter pound) of just chicken salad as his meal. The waitress argued they are not allowed to do that as deli items can't be in the dining area (odd rule). She offered the platter or sandwich which he can't eat half of the items, let alone the amount of food. He explained it's a huge waste of food. He wasn't asking for extra or something they don't carry. They have meals involving this salad on the menu for the restaurant area.
The manager then came over & proceeded to argue with my husband that it's against their policy to have any deli items in the dining room. I say argue because he came up with an annoyed tone, didn't greet us, simply started telling us we can order a full plate or leave. My husband advised him of his medical issue & he refused to accommodate at all. We even offered to pay separately at the deli counter then have him rejoin the table. The manager said he'd be asked to leave. So my husband left. We had a full table & he felt it was worth losing customers over this.
We have always liked this place before but, now will never return. I'm going to be sure to let everyone I know in Boca to NOT come here. I've posted the review on every review site I could possibly find. I even posted on their FB page but never got a single response from anyone. They truly don't care at all.
That certainly seems like a stupid move on their part. Heck, depending on if you know a lawyer, it might be something worth talking to them about, as an ADA violation for refusing him service/entrance based on a medical condition.
I probably wouldn't take it that far, but that is a whole new level of inflexibility on their part.
From Five Easy Pieces, with Jack Nicholson's character (Bobby) ordering from a waitress who won't budge on non-menu items:
[Bobby wants plain toast, which isn't on the menu]
Bobby: I'd like an omelet, plain, and a chicken salad sandwich on wheat toast, no mayonnaise, no butter, no lettuce. And a cup of coffee.
Waitress: A #2, chicken salad sand. Hold the butter, the lettuce, the mayonnaise, and a cup of coffee. Anything else?
Bobby: Yeah, now all you have to do is hold the chicken, bring me the toast, give me a check for the chicken salad sandwich, and you haven't broken any rules.
Waitress: You want me to hold the chicken, huh?
Bobby: I want you to hold it between your knees.
Wow. You should post this in bad_service
(if you haven't already, LOL).